PRIVACY POLICY

1. Introduction

Welcome to The Tropical Habitat Bali!  We take the protection of your personal data seriously and process your data exclusively in accordance with applicable data protection laws (in particular the EU General Data Protection Regulation, GDPR).
If you have any questions or concerns, you can reach us at: thetropicalhabitatbali@gmail.com

2. Data Controller

The Tropical Habitat Bali

Jalan Bunutan - Bangle, Bunutan, Abang, Karangasem

80852 Bali, Indonesia

E-Mail: thetropicalhabitatbali@gmail.com

3. Collection and Processing of Personal Data

We collect and process personal data that you voluntarily provide to us when making a booking, submitting an inquiry, or using our website. This may include:

• First and last name
   
• Address
   
• Telephone number
   
• Email address
   
• Payment information
   
• Booking details
   
• IP address and browser information (when using our website)

4. Purposes and Legal Bases of Processing

We process your data based on the following legal grounds:

• Performance of a contract (Art. 6(1)(b) GDPR) – e.g., handling your booking
   
• Compliance with legal obligations (Art. 6(1)(c) GDPR) – e.g., tax documentation
   
• Legitimate interests (Art. 6(1)(f) GDPR) – e.g., improving our services, ensuring website security
   
• Consent (Art. 6(1)(a) GDPR) – e.g., when using cookies for analytics and marketing purposes

5. Disclosure of your Data

Your personal data will only be shared to the extent necessary for fulfilling contracts, legal obligations, or with your explicit consent. We may share your information with:

• Stripe Payments Europe, Ltd. (Payment processing)
   
• Smoobu GmbH (Booking management software)
   
• Airbnb, Booking.com, Agoda (Third-party booking platforms)
   
• Google LLC (Website analytics via Google Analytics)
   
• Meta Platforms, Inc. (Marketing via Meta Ads / Facebook Pixel)
   

Some of these providers operate in third countries (e.g., the USA, Indonesia). Transfers are based on standard contractual clauses or other legally recognized safeguards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential Cookies: Necessary for website functionality.
   
• Analytics Cookies: Google Analytics is used to analyze user behavior.
   

You can manage your cookie preferences and withdraw your consent at any time through our Cookie Consent Tool.

7. Storage Period

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or accounting reasons). 

8. Your Rights under GDPR

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR)
   
• Right to rectification (Art. 16 GDPR)
   
• Right to erasure ("right to be forgotten", Art. 17 GDPR)
   
• Right to restriction of processing (Art. 18 GDPR)
   
• Right to data portability (Art. 20 GDPR)
   
• Right to object (Art. 21 GDPR)
   
• Right to withdraw consent at any time (Art. 7(3) GDPR)
   
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
   

To exercise any of these rights, please contact us at: thetropicalhabitatbali@gmail.com

9. International Data Transfers

As part of our services, your data may be transferred outside the European Economic Area (EEA), particularly to Indonesia and the USA. We ensure that such transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses). 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes.
The current version is always available on our website.

Last updated: 13.05.2025

11. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact:

The Tropical Habitat Bali
Email: thetropicalhabitatbali@gmail.com